Purchases, Delivery and Returns

Purchases

When making a purchase from www.my-counting-sheep.com you may be asked to provide certain information that will allow us to contact you regarding your purchases. Please note that this information may be used in the future for us to keep you up to date with any changes to our terms and conditions, with special offers or marketing and in case of a data breach.

Purchases of products stocked by us at www.my-counting-sheep.com will be processed within 3-10 days before dispatch.

Any pre-order purchases will be processed and shipped as soon as the stock is available for dispatch.

Please note that items ordered that are marked as dispatched from the maker may be sent directly from warehouse or supplier therefore your order may be sent in separate packages.

Please ensure that you read our product descriptions carefully as any purchase assumes that you agree to our terms and conditions

Delivery

We charge a standard delivery fee of £3.95 with free delivery on orders over £30.00.

Delivery times are approx 2-5 working days from dispatch.

Returns

Should you change your mind about keeping a product please return the item unopened and in it’s original packaging within 14 days of receiving your delivery.

The buyer is responsible for any return costs that may arise and for ensuring that the return package is appropriately packaged. We take no responsibility for returned items that are damaged upon receipt or that do not make it back to us. We would always recommend using tracked delivery method.

If the return item is as new when returned we will happily issue a full refund.

All items are double checked for any defaults before packaging and posting out. In the unfortunate event our products get damaged upon postage we will accept full responsibility. We may ask for photographic proof of damage to process evidence to better our delivery service and a financial loss. 

Faulty items must be reported within 7 days from the day the item is received with photograph evidence. We may ask that you return items for inspection before we authorise a full refund to the payment method used.

Change of mind return 28 days from items was received. Items must be in original packaging in a resalable condition buyer pays for return postage and is held responsible for tracking . Once items have been received and inspected a refund of the product price will be returned within 7 days to original payment method.